PRIVACY POLICY
At Shanawaz Group, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our transportation services or interact with our website and online booking form.
1. Information We Collect
When you interact with us or use our booking form, we may collect:
- Personal Details: Full name, phone number, email address, pickup/drop-off locations, travel dates, and any special requests.
- Payment Information: Payment method and transaction details (Note: we do not store card numbers—payments are processed securely via trusted third-party providers).
- Device & Usage Information: IP address, browser type, access times, and pages viewed on our website.
- Cookies: Small files used to enhance your experience and track preferences.
2. How We Use Your Information
We use the collected data to:
- Process and manage your transportation bookings
- Communicate with you regarding your trips or inquiries
- Improve our services and customer experience
- Send service updates or promotions (only if you’ve opted in)
- Comply with UAE laws and transport regulations
3. Data Sharing and Disclosure
Your information is treated with the highest level of confidentiality. We do not sell or rent your personal data. However, we may share it with:
- Drivers and operational staff to fulfill your transportation request
- Payment processors to handle secure transactions
- Government authorities if required for legal compliance or safety concerns
All partners and service providers follow strict confidentiality standards.
4. Data Security
We implement strong technical and organizational measures to protect your data from unauthorized access, misuse, or loss. However, no online transmission is ever 100% secure, and we encourage users to also safeguard their personal information.
5. Your Rights
As a user, you have the right to:
- Request access to the personal data we hold about you
- Correct inaccurate information
- Withdraw your consent for communications at any time
- Request deletion of your data (subject to legal obligations)
To make a request, please contact us at the details below.
6. Cookies & Tracking Technologies
We use cookies to improve website performance and user experience. You can control cookies through your browser settings, but disabling them may affect site functionality.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices and recommend reviewing their privacy policies separately.
8. Changes to This Policy
We may occasionally update this Privacy Policy. Any changes will be posted on this page with the updated effective date.
9. Contact Us
For any questions, requests, or concerns about this Privacy Policy, contact us at:
Shanawaz Group
Email: info@shanawazgroup.com
Phone: 04-3937171
Website: www.shanawazgroup.com